Terms and Conditions dana50 —
Platform Usage Guidelines

1 Definitions and Interpretation

In these Terms and Conditions, the following words and expressions shall have the meanings set out below unless the context requires otherwise:

• "Platform" — refers to the dana50 website accessible at dana50.pro, along with all associated mobile apps, services, and content.
• "Member" — refers to any individual who has registered an account with dana50 and has been accepted to use the platform.
• "Account" — refers to the personal account registered by a Member on the dana50 platform.
• "Game Funds" — refers to funds deposited into a dana50 account for gaming purposes.
• "Bonus" — refers to any free credits, bonus funds, or other benefits granted by dana50 to Members subject to specific conditions.
• "Terms" — refers to this entire Terms and Conditions document, including all policies and guidelines published by dana50 from time to time.

2 Eligibility and Account Registration

To register and use the dana50 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration. dana50 conducts age verification through a strict KYC process and reserves the right to close the account of any Member found to be below the minimum age requirement.
• You must be an individual acting on your own behalf and not on behalf of any third party.
• You may not register more than one account. If dana50 determines that you hold multiple accounts, all such accounts may be suspended or closed and all balances may be forfeited.
• The information you provide during registration must be truthful, accurate, and complete. You are responsible for keeping your information up to date should any changes occur.
• You must not be listed on any active self-exclusion programme, whether at dana50 or any other related platform.

3 Deposits, Withdrawals and Financial Transactions

All financial transactions on the dana50 platform are subject to the following policies:

• Deposits are processed instantly once the transaction is confirmed by your bank or e-wallet provider through supported channels such as FPX, DuitNow, Touch 'n Go eWallet, GrabPay and Boost.
• The minimum deposit amount is RM10 per transaction, while the maximum limit depends on your chosen payment method and account level.
• Withdrawals are processed within 30 minutes to 2 hours for regular members, and within 15 minutes for VIP members, subject to successful verification.
• Dana50 reserves the right to conduct additional security checks before processing withdrawals that exceed certain limits or are deemed unusual based on transaction patterns.
• All withdrawals will be paid to the same bank account or e-wallet used for the deposit, except in special circumstances approved by the support team.
• Dana50 does not bear any bank charges or processing fees imposed by third-party financial service providers.
• If you suspect any unauthorized transactions on your account, you must contact the dana50 support team immediately.

4 Bonuses, Promotions and Wagering Requirements

Dana50 offers a variety of attractive bonuses and promotions to members. All offers are subject to the following terms and conditions:

• Every bonus received carries a wagering requirement that must be fulfilled before any withdrawal from bonus funds is permitted. The specific wagering requirement is stated in each promotion's respective terms.
• Bonuses are for the sole use of the receiving member and may not be transferred to another account.
• Dana50 reserves the right to void any bonus suspected of being obtained through dishonest means, including multi-account abuse or collusion between players.
• The maximum bet allowed when using bonus funds is RM20 per bet, unless stated otherwise in the relevant promotion's terms.
• The welcome bonus may only be claimed once per new member, based on a unique name, address, phone number, email address, ID number or device.
• Dana50 reserves the right to modify, suspend or terminate any promotion at any time without prior notice.

5 Member Conduct and Prohibitions

As a dana50 member, you agree not to engage in any of the following activities:

• Using automation software, bots, artificial intelligence programs, or any other technology to play automatically or gain an unfair advantage over other players.
• Engaging in any form of fraud, identity falsification, money laundering, or other illegal activities through the dana50 platform.
• Sharing your login credentials with any other party or allowing others to access your account.
• Exploiting any bugs or technical vulnerabilities in the dana50 system. If you discover any bug, you are required to report it to the support team immediately.
• Disrupting, interfering with, or obstructing the normal operation of the dana50 platform through any technical or other means.
• Posting offensive, threatening, defamatory, or rights-infringing content in any communication channel provided by dana50.

Violation of any of the above prohibitions may result in immediate account suspension or closure, account balance freezing, and legal action where necessary.

6 Intellectual Property Rights

All content on the dana50 platform, including but not limited to design, graphics, text, logos, icons, images, audio clips, digital downloads, and data compilations, is the exclusive property of dana50 or its licensors and is protected by international copyright law.

• You are not permitted to copy, redistribute, modify, publish or sell any platform content without prior written consent from dana50.
• The name "dana50," the dana50 logo, and all related brand marks are registered or unregistered trademarks owned by dana50. Use of these marks without authorization is strictly prohibited.
• Links to the dana50 website from external sites are permitted, provided the link does not misrepresent or mislead users about dana50.

7 Account Closure and Suspension

Dana50 reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspected fraud, money laundering, or other illegal activities associated with the account.
• Failure to complete the identity verification (KYC) process within the specified timeframe.
• Voluntary self-exclusion request by the member.
• Orders from the relevant authorities or regulatory bodies.

Members may also close their own account at any time by contacting the dana50 customer support team. Any valid balance will be returned to the member once all required checks are completed, provided there are no active restrictions or ongoing investigations.

8 Liability Limits

To the extent permitted by applicable law, dana50 shall not be liable for:

• Any direct, indirect, consequential, special, or punitive losses arising from the use of or inability to use the dana50 platform.
• Service disruptions caused by scheduled system maintenance or unavoidable technical interruptions.
• Any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Delays in processing deposits or withdrawals caused by factors beyond dana50's control, such as bank delays or network disruptions.

Dana50's maximum total liability shall not, under any circumstances, exceed the total amount you deposited within the 30 days prior to the claim in question.

9 Privacy and Data Protection

Protecting your personal data is a priority for dana50. The collection, use, and storage of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.

• Your personal data is collected for the purposes of account verification, transaction processing, legal compliance and service improvement.
• Dana50 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Your information will not be sold to third parties for marketing purposes without your consent.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal and regulatory requirements.

For more details on how we handle your data, please refer to Privacy Policy in full.

10 Responsible Gaming

Dana50 takes problem gambling very seriously. We provide a range of tools and resources to help members maintain healthy gaming habits:

• Deposit Limit — Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit — Set the maximum amount you are comfortable losing within a given period.
• Self-Exclusion Break — Take a temporary break from the platform for 24 hours, 1 week, 1 month, or any duration of your choice.
• Self-Exclusion — The option to fully self-exclude from the platform for a minimum period of 6 months.
• Help Resources — Links to professional support organisations for members who need further assistance.

If you are concerned about your own or someone else's gaming habits, we encourage you to learn more about responsible gaming and make use of the tools we provide.

11 Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the laws applicable in the jurisdiction where dana50 operates. Any disputes arising from or relating to these Terms will be resolved through the following process:

• In the first instance, disputes shall be resolved through direct negotiation between the Member and the dana50 support team within 30 days from the date the dispute arises.
• If a resolution cannot be reached through negotiation, the dispute will be referred to binding arbitration in accordance with mutually agreed arbitration rules.
• Arbitration decisions are final and binding on both parties, and may be enforced in any court of competent jurisdiction.

12 Terms and Conditions Amendment

Dana50 reserves the right to review and update these Terms and Conditions at any time. Changes will take effect immediately upon publication on the platform. For material changes, we will notify members via:

• In-platform notifications on dana50 upon Login.
• Email to the address registered to your account.
• Announcement banners on the dana50 website's Home page.

Continued use of the dana50 platform after changes are published constitutes acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and withdraw all valid balances before the effective date of those changes.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the dana50 customer support team is available to assist you 24 hours a day, 7 days a week via:

• Live Chat — The fastest option to receive an immediate response from our support agents.
• Email — [email protected] (displayed as text only; please type this manually in your email client).
• FAQ — Visit FAQ page for answers to the most frequently asked questions.

We aim to respond to all inquiries within 24 hours and resolve every complaint fairly and transparently in accordance with established guidelines.